Services
By partnering with us, you can rest assured that you’ll never miss a call, day or night. In moments when families need you most, our compassionate, live receptionists ensure every inquiry is answered promptly and with care. This unwavering availability not only provides peace of mind but also allows your team to focus on delivering the personalized, dignified service your families deserve.
Our trained receptionists are intimately familiar with the funeral profession. They handle calls with the utmost professionalism, empathy, and efficiency, whether relaying details about arrangements to community members, dispatching urgent messages or supporting families during after-hours emergencies. You can trust that every caller will receive the respectful, attentive care your business is known for, strengthening relationships and honoring the trust families place in you.
Our Location
Legacy Communications
363 Great Escape Ct.
Bowling Green, KY 42101
Phone:
(270) 745-0200
Email:
[email protected]
24/7 Live Answering
Our Legacy division delivers award-winning, compassionate answering services to funeral homes across the United States.
While we use advanced technology to ensure seamless call handling, our real difference is our people. Our trained team answers every call with genuine empathy and respect, providing a caring voice that brings comfort to families during their most difficult moments.
We don’t just take messages — we support your families with warmth and professionalism 24 hours a day, 7 days a week, so you never have to worry about a call going unanswered.
Mobile App & Web Portal
Our secure, easy-to-use web portal puts complete control at your fingertips — accessible from any device, anywhere, 24/7.
From one central dashboard you can:
- View current and historical messages in real time
- Instantly update on-call schedules and staff availability
- Upload obituary details, service information, and important notices
- Generate and export detailed reports
Designed specifically for busy funeral homes, our portal gives you full visibility and flexibility without the complexity. Whether you’re at the funeral home, on the road, or at home, everything you need is always available when you need it.
Secure Messaging App
Stay connected instantly and securely with our Secure Messaging App — a convenient two-way messaging app available on both Apple and Android smartphones.
Our team can send you secure text messages directly through the app, keeping you informed in real time. You can also use the same secure platform to communicate with your own staff and team members while maintaining full confidentiality.
Key features include:
- Real-time dispatch alerts the moment a call comes in
- Group messaging
- Message forwarding
- Message status tracking
- Secure sending of obituaries, service details, and attachments
Whether you’re at the funeral home or on the road, Secure Messaging gives your team the fast, protected communication channel you need during critical moments.
Software Integrations
We make it easy to connect our platform with the software you already use every day. Our flexible integration capabilities allow seamless communication between our receptionists and your existing systems.
Whether you use a funeral home management platform, CRM, scheduling/calendar software, or other tools, our team works with you to create smooth, reliable integrations that eliminate double entry and keep information flowing in real time.
Common integrations include:
- Calendar & scheduling systems
- CRM and client management platforms
- Customer support tools
- Marketing automation
If we don’t already have a pre-built integration for your software, our technical team can typically build a custom solution tailored to your workflow. The result is a more efficient operation, fewer errors, and more time focused on the families you serve.
Recorded Calls
Every call we answer for your funeral home is securely recorded, providing complete peace of mind and valuable tools for quality and accuracy. This important feature helps ensure:
- Important details (such as family requests and decedent information) are captured correctly
- Continuous training and service improvement
- Protection for both your staff and the families you serve
In an industry where every conversation matters, our call recording capability delivers transparency, accountability and an extra layer of care, so nothing is missed during life’s most sensitive moments.
Bilingual Receptionists
Bilingual receptionists are available upon request to better support the diverse needs of
your community. Whether serving multilingual families or accommodating specific
language preferences, we can arrange for a fluent bilingual receptionist to assist with the
same level of professionalism, empathy, and care you expect. This optional service
ensures every family feels fully understood and respectfully served during their time of
need.
AI Assistant
We also offer an intelligent AI assistant that can handle routine, non-sensitive inquiries 24/7 — such as providing service times, directions, or general information.
This AI tool works alongside our compassionate live team, never replacing the human care your families deserve during difficult moments. It’s completely optional and can be turned on or off based on your preferences.
